Cottage FAQs

• Do you provide irons and ironing boards within your properties?

  Yes, we do provide Iron and Ironing boards within all Herbert Woods properties (Cottages and Apartments).

• Can I pay for my holiday with a gift voucher?

  Absolutely! A holiday gift voucher from Herbert Woods is a great way to pay for a holiday or gift a holiday to a friend or loved one. You can find out more about holiday gift voucher from Herbert Woods by clicking here

• Are there laundry facilities on site?

  No, however some of the properties do have there own washing machines (please check the individual property listings)

  The nearest launderettes are:

  Norwich Road, Wroxham, NR12 8RX

  Filby Post Office, Main Road, Filby, NR29 3AA

• Are your cottages & apartments suitable for disabled people?

  It depends on the level of disability and the needs that are required. Please check with the office on 01692 670711 prior to making a booking.

• Can I book a short break?

  Short Breaks are available year round in our apartments and can be booked on a nightly basis, however due to the popularity of our cottages we only take short break bookings 10 days prior to the start date.

• Can I fish from my cottage/apartment?

  Yes you can within the fishing season. The season runs for the 16th June through to the 14th March the following year. You will need to have the relevant fishing license to do so. These can be obtained prior to arrival either from the Environment Agency www.environment-agency.gov.uk or at your local post office.

• Can I have my food shopping delivered?

  Yes you are welcome to have your food shopping delivered to your property. We ask that you have the shopping delivered after you have collected the keys to the property as we are unable to store the shopping beforehand.

• Can I hire a boat with my cottage/apartment?

  Yes, you are welcome to hire a cruiser from us along with the property. Some cottages come with the use of a day boat for 1 day per weeks hire. (Restrictions may apply) Please check the individual property listings. All cottage/apartment customers are entitled to 25% off the cost of day boat hire with Herbert Woods.

• Can I smoke in the property?

  No. All of our properties are non-smoking.

• Can I use a BBQ?

  No. BBQ’s are not allowed to be used anywhere on the site.

• Can we bring our pet?

  Some of our cottages allow 1 well behaved pet. Please see the individual property details. There is an additional non-refundable cleaning charge of £45.00 per pet per week payable with the balance of the holiday. In order to protect the furnishings, carpets and decorations, please keep you pet under control at all times. In particular, pets must not be allowed on beds or chairs and should never be left in the property unattended. Please make sure your pet doesn’t misbehave near farm animals. If you are walking your pet within the marina, we ask owners to be responsible for their pet, ensure they are kept on a lead at all times and dispose of any foul immediately.

• Can we have more people stay in the property than the advertised occupancy?

  No, for safety and insurance reason no more than the maximum number of persons stated in the brochure or on the website are allowed to occupy the property.

• Do you offer personal insurance?

  No. You will have to organise your own insurance to cover personal belongings. Please remember to secure all windows and doors before leaving the property. Herbert Woods cannot be held responsible for any loss of personal property due to a break in.

• Do you supply bed linen?

  Yes. Bed linen is provided in all cottages free of charge with the exception of cot linen which you are asked to provide yourself. Beds are made up on arrival and linen will be changed weekly for bookings of more than one week in duration.

• Do you supply high chairs and travel cots?

  Please see the individual property description.

• Do you supply life jackets for children?

  Yes life jackets are available for all cottage & apartment customers on request. Please ensure that children are supervised at all times around open water.

• Do you supply towels?

  Customers travelling from within the UK will need to bring their own towels. Customers travelling from outside the UK can request towels prior to their arrival.

• Is electricity and heating included within the cost of the holiday?

  Yes, the cost of the electricity and heating is included within the hire cost. The heaters in the bathroom(s) have a safety cut-out, should they be on for more than 10 – 15 minutes they will automatically switch off.

• Is there a DVD player in the property?

  Please see the individual cottage description.

• Is there a fridge and freezer in the property?

  Yes, all of the properties will have a fridge freezer.

• Is there somewhere to park our car?

  Yes all of the properties have at least one allocated parking space. This is included within the cost of the holiday. If you are planning to bring more than 1 vehicle please notify reception prior to arrival.

• Is there Wi-Fi available in the property?

  Yes, there is WiFi available across the marina. This is free to all Herbert Woods customers. You will be given the log-in details for the WiFi on arrival.

• What is a QR code?

  QR code meaning Quick Response code is another way of seeing additional online content. Take a read on how easy it is to use.

• What amenities are there in Potter Heigham?

  Within walking distance of the marina you will find,

  Shopping

  Lathams Discount Superstore which stocks a wide range of products including groceries, homeware, garden centre and fishing tackle.

  Lovelys Gift Shop

  Potter Heigham Premier Shop & Off Licence a short walk from Herbert Woods on the corner of Bridge Road and Station Road.

  Food & Drink

  Flour and Bean Bakery and Cafe.

  Bridgestones Cafe , Restaurant & Ice Cream Parlour

  Norada Pub & Restaurant, just before the bridge, stocks a range of beer and offers pub food. There is a large beer garden overlooking the water, with children’s play area.

  The Falgate Inn, heading out of Potter Heigham, towards Ludham (5 minute walk).  A quiet country pub stocks a good range of beer, serves hearty pub meals and shows sport on the TV. There is also a dart board, pool table quiz machine and a small beer garden.

  Harry’ Fish Bar, at the other side of the bridge, serves fish and chips to eat in or takeaway, there is also an adjoining arcade.

  Post Office

  Potter Heigham Post Office is located within the Premier Shop they stock a selection of gift cards, and stationary, as well as issue Fishing Licences and providing the usual Post Office services.

  Post Office Hours: Monday to Friday: 9am – 5.30pm, Saturday: 9am – 12.30pm

   

• What happens if we accidentally damage or break something in the property?

  We appreciate that accident happen – so you will not normally be charged for minor damage or breakages. However, we must point out that damage and breakages are your legal responsibility and we would be entitled to seek compensation on demand. Please report any incidents to Reception without delay.

• What happens when we arrive at Herbert Woods?

  When you arrive you will need the 4 digit access code that was sent to you with your booking confirmation. Once through the barrier please park in the arrivals section on the left and make your way to reception. In reception you will be greeted by one of our friendly team. It is advisable that you have a copy of the booking confirmation with you. When the property is ready we will give you the keys and show you where to go. You can see the location of the properties on the cottage map.

• What is provided in the cottage?

  Please see each cottages individual description as what is provided varies between the cottages.

• What kitchen equipment is supplied?

  All the properties come with a fully equipped kitchen including utensils, pots, pans and crockery. If there is a specific item you will require during your stay please check with the office on 01692 670711 prior to arrival.

• What should we do if there is a fire in the property?

  All of our cottages are fitted with smoke detectors. In case of fire, please evacuate the building and dial 999. A fire blanket and extinguisher are located in the kitchen cupboard. Please only attempt to tackle a fire if it is safe to do so.

• What time is check in?

  Check in is at 4pm, we endeavour to have the properties ready at 4pm however sometimes this cannot be guaranteed for operational reasons. On occasions we may have the property ready earlier, in this situation we are happy for you to check in earlier.

  If you are unable to arrive before 5pm please call the office on 01692 670711. We will explain to you the late arrivals procedure.

• What time is check out?

  Check out is at 9am. It is sometimes possible to arrange a later check out, we cannot always guaranteed this, however you can check with reception on the day of arrival and if it is possible we can organise this for you. We request that you leave the property and its contents in a clean and tidy condition. Please leave the keys at Reception upon your departure.

• Where is the nearest supermarket?

  Lathams opposite the boat yard offer some basic food items. There is a Tesco’s in Stalham 5 miles away.